Terms & Conditions

Terms and Conditions

Pet Supplies Perth

1. General

These Terms and Conditions govern your use of the Pet Supplies Perth website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Business Details

Pet Supplies Perth
Email: info@petsuppliesperth.com.au
Phone: 0418 168 409

3. Products & Availability

All products listed on our website are subject to availability. We reserve the right to:

  • Limit quantities of any product
  • Discontinue products at any time
  • Refuse or cancel orders if stock is unavailable

We make every effort to ensure product descriptions and pricing are accurate, however errors may occur.

4. Pricing & Payments

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

We reserve the right to:

  • Change prices at any time without notice
  • Cancel orders if pricing errors occur

Payments must be made in full at the time of purchase using approved payment methods.

5. Gold Membership

If you offer your $15/month membership:

  • Membership provides access to discounted pricing (e.g. 20% off products) while active
  • Membership fees are billed monthly and will auto-renew unless cancelled
  • You may cancel your membership at any time, however no refunds will be provided for partial billing periods
  • Discounts and benefits are subject to change at our discretion

We reserve the right to suspend or terminate memberships for misuse or abuse.

6. Orders

Once an order is placed:

  • You will receive an order confirmation email
  • Orders cannot be guaranteed to be modified or cancelled after submission
  • We reserve the right to cancel any order at our discretion (e.g. suspected fraud, pricing errors)

7. Shipping & Delivery

Delivery times are estimates only and may vary due to:

  • Courier delays
  • Stock availability
  • External factors outside our control

We are not liable for delays once an order has been dispatched.

Shipping costs will be calculated at checkout unless otherwise stated.

8. Returns & Refunds

We comply with Australian Consumer Law.

You may be entitled to a replacement or refund if:

  • The product is faulty or defective
  • The product is not as described

We do not offer refunds for:

  • Change of mind
  • Incorrect selection by the customer

To request a return, please contact us at info@petsuppliesperth.com.au.

9. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our liability is limited to the value of the products purchased

Nothing in these Terms excludes rights under Australian Consumer Law.

10. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website functionality or security
  • Attempt to gain unauthorised access to systems

11. Privacy

Your use of our website is also governed by our Privacy Policy. We collect and use personal information in accordance with Australian privacy laws.

12. Intellectual Property

All content on this website (text, images, branding) is owned by Pet Supplies Perth and may not be reproduced without permission.

13. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

14. Contact Us

If you have any questions about these Terms, please contact:

Email: info@petsuppliesperth.com.au
Phone: 0418 168 409