Privacy Policy

Pet Supplies Perth

1. Introduction

Pet Supplies Perth (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Contact Details

If you have any questions about this Privacy Policy, you can contact us at:

Email: info@petsuppliesperth.com.au
Phone: 0418 168 409

3. What Personal Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely via third-party providers)
• Order history
• Website usage data (via cookies and analytics tools)

4. How We Collect Information

We collect personal information when you:

• Place an order on our website
• Create an account
• Subscribe to our membership or marketing emails
• Contact us via email or phone
• Browse our website (via cookies and tracking technologies)

5. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Provide customer support
• Manage memberships (e.g. Gold Membership)
• Send order confirmations and updates
• Improve our website and services
• Send marketing communications (you can opt out anytime)

6. Payment Information

We do not store your full payment details. Payments are securely processed by third-party providers such as Shopify Payments, PayPal, or other payment gateways.

7. Disclosure of Personal Information

We may share your personal information with:

• Payment processors
• Shipping and logistics providers
• IT service providers (e.g. Shopify platform)
• Marketing and analytics providers

We will not sell or rent your personal information to third parties.

8. Cookies and Tracking

Our website uses cookies to:

• Improve user experience
• Analyse website traffic
• Provide personalised content and advertising

You can disable cookies via your browser settings, but this may affect website functionality.

9. Marketing Communications

We may send you promotional emails or SMS messages.

You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

10. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

11. Access and Correction

You have the right to:

• Request access to your personal information
• Request corrections if your information is inaccurate

To do so, please contact us using the details above.

12. Overseas Disclosure

Some of our service providers (e.g. Shopify, payment gateways) may store or process data overseas. We take reasonable steps to ensure your data is handled securely.

13. Retention of Information

We retain personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Complaints

If you believe we have breached your privacy rights, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).